Chakra Communications Inc. | A Graphic Communications Company

Helpdesk

Support Notifications:

There are no notifications or maintenance or upgrade events currently scheduled.

Please check back here for updates. Thank you.

Frequently Asked Questions

How do I reach Chakra's HelpDesk Team?

If you are having an issue, we strongly encourage you to use one of the following methods to insure the most expedient response to your situation.

By E-mail: helpdesk@chakracentral.com
This will automatically create a support ticket, alert Help Desk Team Members and route your information to them.

By Phone: 716-505-7330 *
Available 9 am to 5 pm Monday through Friday (except holidays)

* For URGENT off hour assistance, our voicemail will direct you to the on call HelpDesk Team Member.

How do I find the details about my computer that Chakra's HelpDesk team may need?

You can visit http://www.supportdetails.com and it will provide you with some basics that can be helpful for us to know as we try to resolve your issue.

How do I setup and manage my domain email?

Click here for a PDF on how to setup and manage your domain email

How many email accounts do I get with my domain?

Chakra’s basic web hosting service includes up to 50 domain e-mail accounts. Additional accounts are available upon request. Please contact your Chakra Sales Representative who can discuss account upgrade options with you.

How much online storage space do I get?

Each email account is given 100 MB of online storage space for emails and attachments.

What does this mean to me?

Users who exceed the 100 MB storage limit will be unable to receive e-mails until messages on the server are deleted/removed.

How do I know how much storage space I am using?

You can view your storage amount through the online web mail program. You can log into your account at http://mail.chakrahost.com.

How do I manage the amount of storage I’m using?

You must remove or delete the message from the online server. This can be done through your email client (such as Outlook) or by logging into the webmail system.

Using Email Program: Please note that deleting e-mail messages from your Outlook or other e-mail program does not delete messages from the server unless you have specifically configured your email program to do so. It is recommended that e-mail users configure their e-mail program to “download” your e-mails and only keep messages on the server for a specific number of days.
Using WebMail: Users can log into your Webmail account (using Internet Explorer or other Internet browser) to manually delete messages. Please remember to also “Empty the Trash Folder” when you finish deleting messages to insure they are permanently deleted from the server.


Helpdesk Support Notifications: There are no notifications or maintenance or upgrade events currently scheduled. Please check back here for updates. Thank you. Frequently Asked Questions How do I reach Chakra's HelpDesk Team? If you are having an issue, we strongly encourage you to use one of the following methods to insure the most expedient response to your situation. By E-mail: helpdesk@chakracentral.com This will automatically create a support ticket, alert Help Desk Team Members and route your information to them. By Phone: 716-505-7330 * Available 9 am to 5 pm Monday through Friday (except holidays) * For URGENT off hour assistance, our voicemail will direct you to the on call HelpDesk Team Member. How do I find the details about my computer that Chakra's HelpDesk team may need? You can visit http://www.supportdetails.com and it will provide you with some basics that can be helpful for us to know as we try to resolve your issue. How do I setup and manage my domain email? Click here for a PDF on how to setup and manage your domain email How many email accounts do I get with my domain? Chakra’s basic web hosting service includes up to 50 domain e-mail accounts. Additional accounts are available upon request. Please contact your Chakra Sales Representative who can discuss account upgrade options with you. How much online storage space do I get? Each email account is given 100 MB of online storage space for emails and attachments. What does this mean to me? Users who exceed the 100 MB storage limit will be unable to receive e-mails until messages on the server are deleted/removed. How do I know how much storage space I am using? You can view your storage amount through the online web mail program. You can log into your account at http://mail.chakrahost.com. How do I manage the amount of storage I’m using? You must remove or delete the message from the online server. This can be done through your email client (such as Outlook) or by logging into the webmail system. Using Email Program: Please note that deleting e-mail messages from your Outlook or other e-mail program does not delete messages from the server unless you have specifically configured your email program to do so. It is recommended that e-mail users configure their e-mail program to “download” your e-mails and only keep messages on the server for a specific number of days. Using WebMail: Users can log into your Webmail account (using Internet Explorer or other Internet browser) to manually delete messages. Please remember to also “Empty the Trash Folder” when you finish deleting messages to insure they are permanently deleted from the server.
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