Frequently Asked Questions
If you are having an issue, we strongly encourage you to use one of the following methods to insure the most expedient response to your situation.
By E-mail: firstname.lastname@example.org
This will automatically create a support ticket, alert Help Desk Team Members and route your information to them.
By Phone: 716-505-7330*
Available 9 am to 5 pm Monday through Friday (except holidays)
*For URGENT off hour assistance, our voicemail will direct you to the on call HelpDesk Team Member.
You must remove or delete the message from the online server. This can be done through your email client (such as Outlook) or by logging into the webmail system.
Using Email Program : Please note that deleting e-mail messages from your Outlook or other e-mail program does not delete messages from the server unless you have specifically configured your email program to do so. It is recommended that e-mail users configure their e-mail program to “download” your e-mails and only keep messages on the server for a specific number of days.
Using WebMail : Users can log into your Webmail account (using Internet Explorer or other Internet browser) to manually delete messages. Please remember to also “Empty the Trash Folder” when you finish deleting messages to insure they are permanently deleted from the server.